Privacy Policy
Last updated: June 2026
1. Information we collect
When you use this website, we may collect:
- Information you provide — such as your name, email address, phone number, and any details you include when you complete an enquiry or contact form.
- Booking information — if you book an appointment through our embedded booking system (provided by Zanda), your details are collected and handled by that platform under its own privacy terms.
- Technical information — such as your IP address, browser type, and how you use the site, collected automatically through analytics tools and cookies.
2. How we use your information
We use the information collected through this website to:
- Respond to your enquiries and contact requests
- Facilitate appointment bookings
- Maintain, improve, and understand how visitors use our website
- Meet our legal and professional obligations
We will only use your information for the purpose for which it was provided, or for a directly related purpose you would reasonably expect.
3. Cookies and analytics
This website uses cookies and similar technologies to help it function and to understand how visitors use the site. You can disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
We may use analytics tools (such as Google Analytics) to collect anonymised data about site usage. This information is used to improve the website and is not used to personally identify you.
4. Third-party services
This website relies on third-party services to operate, including our website host and our online booking platform (Zanda). These providers may process information on our behalf and have their own privacy obligations. This website may also contain links to external sites, which we do not control and are not responsible for.
5. Disclosure of information
We do not sell your information or share it for marketing purposes. We will not disclose information collected through this website to third parties except where necessary to respond to your enquiry, to operate the website, or where required or authorised by law.
6. How we protect your information
We take reasonable steps to protect information submitted through this website from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Please note: this website is not a secure channel for sharing detailed personal or health information. Please avoid including sensitive health details in website enquiry forms.
7. Access and correction
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details on our Contact page.
8. Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date amended accordingly.
10. Contact
If you have any questions about this Privacy Policy, please get in touch via the details on our Contact page.